SSA Commissioner Frank J. Bisignano Makes Life Easier for People Who Are Applying for Monthly Disability Benefits
The Social Security Administration (SSA) is undergoing major improvements in how it serves the public, including for disabled people who are looking to apply or are in the process of getting their Disability benefits. Recently, SSA Commissioner Frank J. Bisignano visited a field office in West Virginia with Senator Shelley Moore Capito to highlight progress in reducing wait times, improving phone response, and streamlining disability claims.
In his first 100 days, Commissioner Bisignano has made measurable changes:
Field office wait times reduced by 30%
Average wait times are now just over 20 minutes.
National 800 number response improved
Average hold times dropped from 24 minutes to 8 minutes.
24/7 access to online services
No more weekly downtime on my Social Security.
Disability backlog reduced
Initial disability claims are at a 4-year low, with hearing wait times cut by nearly 60 days.

What This Means For Claimants
These improvements are good news for claimants, but the SSDI process remains complex and challenging without professional guidance. Even with shorter waits and better technology, most claimants—especially those with limited English or complex medical histories—struggle to navigate the system and present their cases effectively.
That’s where Walker Firm PC, DBA Casa de la Justicia, comes in. We specialize in helping Latino and Spanish-speaking clients secure their SSDI benefits. With an 85% success rate at hearings, we understand both the legal and cultural barriers that can prevent qualified individuals from obtaining the benefits they deserve.
Why Partner With Walker Firm PC, DBA Casa de la Justicia?
We focus exclusively on SSDI representation.
We have deep experience with Latino communities and understand the language and cultural needs of Spanish-speaking clients.
Our team handles the heavy lifting—medical evidence, forms, deadlines, and hearings—so you can focus on your core practice areas.


If you have a client who may qualify for SSDI as they can no longer work due to a medical condition, are under 65 years of age, and have worked legally and paid taxes for ten years, we will help them apply without a dime coming out of their pocket. We are only paid 25% of their initial backpay. After that, every month they can rely on a fixed amount to help pay their bills.
Refer them to Walker Firm PC, DBA Casa de la Justicia, today at 1 800 454 5454.